Buyer Decision Problem
The buyer was reviewing a mobile charging robot catalog and needed to understand whether the product was a practical energy service solution or mostly a presentation concept. The decision problem combines hardware, battery safety, charging compatibility, dispatch workflow, installation environment, and ongoing maintenance.
The first stage was to translate the catalog into a diligence checklist that could guide a supplier meeting or site-level verification.
What We Checked
- Reviewed the supplied mobile charging robot catalog for product structure, intended use cases, charging workflow, and deployment claims.
- Flagged verification areas around battery capacity, charging output, connector compatibility, movement and positioning method, fire safety, enclosure protection, and service procedures.
- Separated product design claims from operational claims such as dispatch, fleet management, customer use, and maintenance response.
- Kept the review focused on product feasibility, operational safety, and buyer-side verification questions.
Fieldwork Questions
- What battery chemistry, safety system, certification evidence, and fire-protection design support the charging claims?
- Which EV charging interfaces are supported, and what standards or test reports apply to the buyer's target market?
- How does the robot navigate, dock, park, charge, and recover from faults in a real parking or depot environment?
- What maintenance schedule, spare-parts support, and remote monitoring process are available after delivery?
- Can the supplier show working deployments or live tests instead of only product renderings and catalog diagrams?